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Customer FAQ

CUSTOMER - FAQ

GENERAL

Our platform is a marketplace for all things diving. We are here to connect users with dive centers throughout Indonesia that offer you diving trips and vacations at the same time. There are many ways to use our platform, as a user, you can create an account where you can book trips or create your own trips, browse articles, news, and find out about our special promotions.

  • How to register a Blublub account
        1. Click the registration menu
        2. Register as a vendor
        3. Fill out the registration form
        4. Email verification
        5. Vendors can login
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  • How to login to your Blublub account

    1. Click the Enter menu
    2. Enter your email and password
    3.  Log into your account

  • Forgot your Blublub account password
        1. Click Forgot Password
        2. You will receive an email to change the password
        3. Fill in the password change form
        4. Log back in to your account
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  • My account is blocked
  •    – If your account is blocked, you can contact our customer service

How to change the Blublub account name and password?
In the “Settings” tab of your account, there is information on your username, email address and password which you can access and update if necessary.

How do I verify by email?
Pay attention to your email for the 4-digit verification code, enter the code in the link provided in the email.

How do I add and remove payment methods?
Log in to your account, on the dashboard page, click on settings, then select the option “add or remove payment method”

How do I upload a photo?
Feed is a blublub feature where the dive center can upload photos or videos of your work that can be seen by visitors to the blublub website.

Can I close my account?
To deactivate your account permanently, login to your account, from the dashboard, click on settings. Select the option “Deactivate Account”, your account will be deleted from the Blublub database.

We have Live Chat for users to communicate with the dive center. The trick is to find the dive center by name and click “Contact Vendor”.

PAYMENT

Our payment portal through Xendit which accepts the following payment methods:
Bank Transfer Virtual Account
Debit card / credit card (Visa, Mastercard, Amex, JCB)
E-wallets (OVO, DANA, Link Aja)Toggle Content

How to view the order list
User dashboard> Notifications

How to check order status
Notifications> order status> order details

How to submit an order cancellation
Notification> order status> order detail> click refund / reschedule

How to contact a vendor
In each listing there will be dive center contact information (located under the trip description), as well as a button to directly contact the dive center via the blublub messenger chat.

You will get a notification via email to inform you that your order has entered the system.
If you have difficulty paying, please contact us further.

Promotion takes place
What are the ongoing promotions at Blublub
To find out about ongoing promotions at Blublub, you can log in to your account, click the promo page. You will also receive periodic emails from Blublub containing exclusive promos, only for members.

How to find ongoing promotions
Every promo on the promo page will have a periodic date or expiry date. Promo is only valid within the expiry date specified by Blublub

Coupons and promo codes
I can’t use a promo code
If the promo code you have cannot be used, make sure that the valid or expiry date of your promo code is correct and still valid. If the validity date is correct and the code is still not usable, please contact Blublub customer support.

How to use promo codes for transactions at Blublub
Click the promo page, copy the promo code you want to use, click the cart, enter the promo code in the promo column listed on the cart summary page.

Apart from our insurance partners, BLUBLUB does not recommend customers to make payments outside our website except for payments via Virtual Account because we are not responsible for payments made outside our website.

RESERVATION & TRIP

How to shop at Blublub
Blublub is a marketplace that offers various marine activities, specifically diving and snorkeling. Shopping at a blublub is very easy, users can browse various diving trips based on location, date or more specific activities. If you want to find out more about listings, please use our chat messenger feature to contact the dive center.

How to find a trip
On our homepage are various “featured” listings and promos, otherwise, use the search bar on the homepage to find more suitable trips and vacation packages.

How to remove products in cart
Go to cart> click “delete”

You can access your dashboard account and go to “My Orders”. Then look for your order status under the trip listed.

How do I know if my order was canceled?
We will notify you via e-mail or you can go to “My Account”> Notifications> and find the status of your order.

Can I cancel my order?
Are there any penalties for cancellation of my order?

ETC

You can send your questions to our e-mail hello@blublub.co

At this time, we have not opened a referral program. If at another time possible, we will provide this information.

After your trip is complete, you will receive an email from Blublub to review your trip. You can also review the trips you have taken by logging into your account, on the dashboard page, clicking on my trips, clicking the trip you want to review, then clicking the review button.

Reports of abuse
Tips for maintaining account security
To maintain the security of your account, make sure you follow the rules for the password set by Blublub and make sure that the password you use is difficult to guess. Blublub never asks for customer passwords and does not recommend customers to provide account passwords to anyone.

Blublub customer data information
We understand the confidentiality of your Personal Data and we are committed not to sell, rent, display, or distribute your Personal Data without your consent unless otherwise specified in this Policy. We will only disclose your Personal Data to third parties with your consent.

My order has not been responded to by the dive center
If the dive center has not responded, please contact us at …… (wa and email / help center

Why was my order canceled?
If your order is canceled, please contact the dive center for more details. However, you will receive a notification via email / sms if your trip has been canceled, along with the reasons for the cancellation.

Order canceled but funds are still being deducted

Trip changes and price differences
If there is a change in date, the dive center will notify you if there is a difference from the price of the new trip, which will appear in the ‘notifications’ section of your account page.

I have not received a refund for cancellation
Please allow 1-2 days for a refund to your account if there is a refund. Refunds will only be successful if the bank account matches the account used to pay for the trip.

I received an unsuitable refund for cancellation
If the refunded is not suitable, please contact us via email or…. And we will solve it soon. However, contact the dive center first via our messenger or contact info provided by the dive center.

Blublub Indonesia